FAQ

FREQUENTLY ASKED QUESTIONS

Q: Do you book the flights and hotels for me?
A: No — Velara Travel provides expert recommendations and a detailed plan. You make the actual bookings directly, giving you full control over your travel.

Q: What if I'm not happy with my plan?
A: Contact us within 24 hours of delivery and we'll revise your plan at no extra cost.

Q: How do I share my travel details after purchase?
A: After checkout you'll receive an email with a simple form to fill in your travel preferences.

Q: Can I get a refund?
A: Yes — full refund if cancelled within 2 hours of purchase before work begins. See our full Refund Policy for details.

Q: What payment methods do you accept?
A: We accept all major credit and debit cards via Stripe — Visa, Mastercard, American Express.

Q: How do I get a custom quote?
A: Email us at support@veleratravel.com with your requirements and we'll send a quote within 2 hours.

Q: Is my payment secure?
A: Yes. All payments are processed by Stripe with full SSL encryption. We never store your card details.

Q: Do you offer group travel planning?
A: Yes — contact us for groups of 5 or more for a custom group package.

Q: What countries do you cover?
A: We plan trips to any destination worldwide.

Q: How will my plan be delivered?
A: Your custom travel plan PDF will be sent directly to your email address used at checkout.